Last updated: January 2026
Who We Are
Renovate is a new build and renovation company serving Manchester and Greater Manchester. When you use our website or services, we collect and process certain personal information. This policy explains what we collect, why we collect it, and what we do with it.
For any questions about this policy or your personal data, contact us at contact@renovat.co.uk.
What Information We Collect
Information you give us directly
When you fill in a form on our website, request a quote, or contact us, you may provide:
- Your name
- Email address
- Phone number
- Property address
- Details about your project
- Any other information you choose to include in your message
Information collected automatically
When you visit our website, we automatically collect:
- Your IP address
- Browser type and version
- Operating system
- Pages you visit and how long you spend on them
- How you arrived at our website
- Date and time of your visit
This information is collected through cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and quote requests
- Provide the services you have requested
- Send you information about your project
- Improve our website and services
- Comply with legal obligations
We will only contact you about marketing or promotional offers if you have given us permission to do so. You can withdraw this permission at any time.
Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract: To take steps at your request before entering into a contract and to perform our contract with you
- Legitimate interests: To respond to enquiries, improve our services, and manage our business
- Consent: Where you have given us specific permission, such as for marketing communications
- Legal obligation: Where we need to comply with a legal requirement
How We Share Your Information
We do not sell your personal information to third parties.
We may share your information with:
- Service providers who help us run our business, such as website hosting, email services, and payment processors. These providers only process your data on our instructions and are required to keep it secure.
- Professional advisors such as accountants and lawyers where necessary
- Regulatory bodies or law enforcement where required by law
If we use subcontractors on your project, we may share relevant project details with them to complete the work.
How Long We Keep Your Information
We keep your personal information for as long as necessary to fulfil the purposes we collected it for.
- Enquiries that don’t proceed: We keep your details for up to 2 years in case you want to get back in touch
- Completed projects: We keep project records for 6 years after completion for legal and warranty purposes
- Marketing contacts: Until you unsubscribe or ask us to delete your information
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Delete your personal information in certain circumstances
- Restrict how we use your information
- Object to certain types of processing
- Data portability to receive your data in a usable format
- Withdraw consent at any time where we rely on consent to process your data
To exercise any of these rights, contact us at contact@renovat.co.uk. We will respond within one month.
If you are not satisfied with how we handle your request, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies to improve your experience and help us understand how visitors use the site.
Essential cookies are necessary for the website to function and cannot be switched off.
Analytics cookies help us understand how visitors interact with our website. We use this information to improve our site. These cookies collect anonymous information.
Marketing cookies may be used to track visitors across websites to display relevant advertisements.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that refusing cookies may affect how our website functions.
Third Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any website you visit.
Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted through our website.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us at contact@renovat.co.uk.