Your Journey With Us
From Enquiry to Handover
A transparent, structured process that keeps costs controlled, timelines predictable, and results measurable. Here's exactly what happens at every stage.
The Complete Journey
10 clear steps from your first contact to project completion
Your Project Step by Step
Every project follows this proven process. You'll know exactly where you are at every stage, with clear communication and no surprises.
Initial Enquiry
You reach out via phone, email, or our website form. We gather basic information about your project, property type, and goals. We'll schedule a convenient time for a site visit.
Free Consultation & Site Visit
We visit your property to understand your vision, assess the space, and discuss your goals. We'll walk through options, answer questions, and identify opportunities to maximise value. This consultation is completely free with no obligation.
Detailed Survey & Assessment
Our technical team conducts a comprehensive survey of your property. We assess structural elements, electrical systems, plumbing, and identify any potential issues before work begins. This thorough approach prevents costly surprises later.
Design & Planning
We develop detailed designs aligned with your objectives and local market standards. For larger projects, we create floor plans, 3D visualisations, and material specifications. We work with you to refine the design until it's perfect.
Itemised Quote & Costing
We provide a comprehensive, fully itemised quote with no hidden costs. Every element is broken down clearly so you know exactly what you're paying for. We include material costs, labour, and contingencies. The price is fixed—no surprises.
Approval & Contract
Once you're happy with the quote, we finalise the contract with clear terms, payment schedule, and project milestones. We handle all necessary permits, building control applications, and regulatory approvals on your behalf.
Project Scheduling
We create a detailed project schedule coordinating all trades, materials, and deliveries. You'll receive a week-by-week breakdown so you know exactly what's happening and when. We work around your needs to minimise disruption.
Execution & Build Phase
Our team begins work, managing all trades, sequencing, and quality control. You'll receive regular updates via your preferred method—weekly reports, photos, or site meetings. Our project manager is your single point of contact throughout.
Quality Assurance & Snagging
Before handover, we conduct thorough inspections and testing. We compile a snagging list and address every item before completion. Building control inspections are scheduled and certifications obtained. Nothing is left to chance.
Handover & Completion
We hand over your beautifully finished property with complete documentation: warranties, certificates, maintenance guides, and operating instructions. Our 12-month workmanship warranty begins, and we remain available for ongoing support.
Quick Response
Same day response to all enquiries
Fixed Pricing
No hidden costs or surprise fees
Regular Updates
Weekly progress reports & photos
12 Month Warranty
Complete peace of mind guaranteed
Ready to Start Your Project?
Take the first step today. Contact us for a free consultation and let's discuss how we can transform your property.